Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Renfe ticket?
• Will Renfe compensate me if my train is delayed?
• Do I get a refund from Renfe if my train is canceled?

• How can I cancel my Renfe ticket?

  Cancellations are subject to the fare type chosen and your options are listed below:

  AVE and Larga Distancia (long distance high-speed) / Avant (mid-distance high-speed) / Media Distancia (mid-distance) trains:

  • Premium: Up to 7 days before departure, free cancellation allowed. From 6 days before departure: cancellation with 5% penalty.
  • Elige Estandar/Confort: Tickets can be cancelled less a 30% fee.
  • Basico: This is the cheapest fare that unfortunately cannot be cancelled.
  • Adult one way: Until 1 hour before departure, cancellations allowed with 15% penalty.
  • Round trip: The whole booking can be cancelled with a 15% fee deduction. If you cancel the outbound or return tickets separately, the fee is 40%.

  AVLO (high-speed) trains:

  • Basico (Basic Fare): Cancellations are not allowed.

  Where possible, you can cancel your booking by clicking on the link on the confirmation email.

• How can I change my seat reservation with Renfe?
• How can I change my Renfe ticket?
• How long does it take to receive a refund from Renfe?
• What happens if I miss my connection due to a delay with Renfe?
• What happens if I miss my Renfe train?
• What should I do if there is a strike with Renfe?