Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Renfe ticket?

  Name changes, as well as passport or ID number changes are subject to the fare type chosen. 

  Your options are listed below:

  AVE and Larga Distancia (long distance high-speed) / Avant (mid-distance high-speed) / Media Distancia (mid-distance) trains:

  • Premium: Name can be changed without cost.
  • Elige Estandar/Confort: Name can be changed subject to a fee of 20€.
  • Basico (Basic Fare): Name change is not allowed.

  AVLO (high-speed) trains:

  • Basico (Basic Fare): Name change is not allowed.

  You'll need to contact us through the contact form and we'll be glad to assist you.

• Will Renfe compensate me if my train is delayed?
• Do I get a refund from Renfe if my train is canceled?
• How can I cancel my Renfe ticket?
• How can I change my seat reservation with Renfe?
• How can I change my Renfe ticket?
• How long does it take to receive a refund from Renfe?
• What happens if I miss my connection due to a delay with Renfe?
• What happens if I miss my Renfe train?
• What should I do if there is a strike with Renfe?