If your train has been cancelled, please email us.
Ticket changes, cancellations and refunds
- How can I change my seat reservation?
- Can I get compensation if my train was delayed?
- What happens if I miss my connection due to a delay?
- How can I get a refund for delayed or cancelled train?
- What should I do if a strike happens?
- Can I change the name, passport or ID number on my ticket?
- How long does it take to get my refund?
- How can I cancel my ticket?
- How can I change my ticket?
- What happens if I miss my train?
